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Privacy Policy

Sensoria Privacy Statement

Sensoria values you as our guest and recognizes that privacy is important to you. We want you to be familiar with how we collect, use, and disclose data.

This Privacy Statement describes the privacy practices of Sensoria for data that we collect:

Through this website operated by us, from which you are accessing this Privacy Statement.
Through the software applications made available by us for use on or through computers and mobile devices (the “Apps”).
Through our social media pages that we control, from which you are accessing this Privacy Statement (collectively, our “Social Media Pages”).
Through HTML-formatted email messages that we send you, which link to this Privacy Statement, and through your communications with us.
When you visit or stay as a guest at one of our properties, or through other offline interactions.

Collectively, we refer to the Websites, the Apps, and our Social Media Pages as the “Online Services” and, together with offline channels, the “Services.” By using the Services, you agree to the terms and conditions of this Privacy Statement.

Collection of Personal Data

“Personal Data” refers to data that identifies you as an individual or relates to an identifiable individual. At various touchpoints throughout your guest journey, we collect Personal Data in accordance with the law, such as:

Name
Gender
Postal address
Telephone number
Email address
Credit and debit card number or other payment data
Financial information in limited circumstances
Language preference
Date and place of birth
Nationality, passport, visa, or other government-issued identification data
Important dates, such as birthdays, anniversaries, and special occasions
Employer details
Travel itinerary, tour group, or activity data
Prior guest stays or interactions, goods and services purchased, special service and amenity requests
Geolocation information
Social media account ID, profile photo, and other data publicly available, or data made available by linking your social media and loyalty accounts.

In more limited circumstances, we may also collect:

Data about family members and companions, such as names and ages of children.
Images, video, and audio data via security cameras located in public areas, such as hallways and lobbies, in our property.
Guest preferences and personalized data (“Personal Preferences”), such as services and amenities of which you advise us or which we learn about during your visit.

If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make a reservation for another individual), you represent that you have the authority to do so and permit us to use the data in accordance with this Privacy Statement.

How We Collect Personal Data

We collect Personal Data in a variety of ways:

Online Services: We collect Personal Data when you make a reservation, purchase goods and services from our Websites or Apps, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter or participate in a survey, contest, or promotional offer.
Property Visits and Offline Interactions: We collect Personal Data when you visit our properties or use on-property services. We also collect Personal Data when you attend promotional events that we host or in which we participate, or when you provide your Personal Data to facilitate an event.
Customer Care Centers: We collect Personal Data when you make a reservation over the phone, communicate with us by email, fax, or via online chat services, or contact customer service. These communications may be recorded for quality assurance and training purposes.
Strategic Business Partners: We collect Personal Data from companies with whom we partner to provide you with goods, services, or offers based on your experiences at our properties or that we believe will be of interest to you (“Strategic Business Partners”). Examples include travel and tour partners and travel booking platforms. Strategic Business Partners are independent from Sensoria.
Other Sources: We collect Personal Data from other sources, such as public databases, joint marketing partners, and other third parties.

Collection of Other Data

“Other Data” refers to data that generally does not reveal your specific identity or does not directly relate to an individual. To the extent Other Data reveals your specific identity or relates to an individual, we will treat Other Data as Personal Data. Other Data includes:

Browser and device data
App usage data
Data collected through cookies, pixel tags, and other technologies
Demographic data and other data provided by you
– Aggregated data

How We Collect Other Data

We collect Other Data in a variety of ways:

Your Browser or Device: We collect certain data through your browser or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version, and the name and version of the Online Services (such as the Apps) you are using. We use this data to ensure that the Online Services function properly.
Cookies: We collect certain data from cookies, which are pieces of data stored directly on the computer or mobile device you are using. Cookies allow us to collect data such as browser type, time spent on the Online Services, pages visited, referring URL, language preferences, and other aggregated traffic data. We use this data for security purposes, to facilitate navigation, to display data more effectively, to collect statistical data, to personalize your experience while using the Online Services, and to recognize your computer to assist your use of the Online Services.
Analytics: We collect data through Google Analytics, which uses cookies and technologies to collect and analyze data about the use of the Services. These services collect data regarding the use of other websites, apps, and online resources.
Your IP Address: We collect your IP address, a number automatically assigned to your computer by your Internet Service Provider (ISP). We use IP addresses to calculate usage levels, diagnose server problems, and administer the Online Services. We may also derive your approximate location from your IP address.
Aggregated Data: We may aggregate data that we collect, and this aggregated data will not personally identify you or any other user.

Use of Personal Data and Other Data

We use Personal Data and Other Data to provide you with Services, to develop new offerings, and to protect Sensoria and our guests. We use this data for the following purposes:

To provide the Services you request, such as facilitating reservations, processing payments, and sending confirmations or pre-arrival messages.
To personalize the Services according to your Personal Preferences.
To communicate with you about goods and services according to your Personal Preferences.
To allow you to participate in contests and other promotions.
For business purposes, such as data analysis, audits, security, fraud monitoring, and developing new goods and services.

Disclosure of Personal Data and Other Data

We may share Personal Data and Other Data with:

Service Providers: Third-party service providers who assist us in providing the Services.
Strategic Business Partners: Companies with whom we partner to offer you goods, services, or promotions.
Corporate Reorganization: In the event of a reorganization, merger, sale, or transfer of assets.
Legal Obligations: To comply with applicable laws, legal processes, or government requests.

Security

We use reasonable organizational, technical, and administrative measures to protect Personal Data. However, no data transmission or storage system can be guaranteed to be 100% secure. If you believe your interaction with us is no longer secure, please notify us immediately.

Choices, Access, and Retention

You have choices regarding how we use your data:

Marketing Communications: You may opt out of receiving marketing-related emails by following the instructions in any such email or by contacting us at info@sensoria.cr.
Retention: We retain Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Use of Services by Minors

The Services are not directed to individuals under the age of sixteen (16), and we request that they do not provide Personal Data through the Services.

Contacting Us

If you have any questions about this Privacy Statement, please contact us at:

Sensoria Privacy Compliance
Aguas Claras de Upala, Alajuela, Costa Rica
Email: info@sensoria.cr

By using our Services, you acknowledge that you have read and understood this Privacy Statement.